Technical Account Manager
Core
Primary technical point of contact for banks and fintechs, providing expert advice on implementation, optimization, and ongoing support for Mastercard and Visa card processing.
Role type
Senior Technical Account Manager
Builds
Global payment processing infrastructure for banks and fintechs
Domain
Fintech / Payments / Banking as a Service
Deliverable
client delivery
Required skills
payments and banking as a service expertise, payment data management, ISO 8583 knowledge, enterprise client management, strategic guidance, technical assessments, incident resolution, cross-functional collaboration
Preferred skills
C-suite engagement, multinational corporation experience, project management
Technologies
Microsoft Office Suite
Responsibilities
Develop and maintain strong relationships with key customers, conduct regular meetings to review technical needs, provide expert guidance on solution implementation, serve as primary escalation point for technical issues, act as Voice of the Client, deliver strategic guidance on best practices, identify opportunities for infrastructure improvement, conduct technical assessments, monitor client environments, collaborate with internal engineering teams, keep clients informed of updates, assist in planning for client growth, participate in high-priority incident resolution, maintain detailed records of client interactions
Seniority
Senior, hands-on IC