Account Manager
Core
Manage a portfolio of B2B SaaS customers for a fraud and risk platform, acting as their primary stakeholder to maximize product value and ROI.
Role type
Senior Account Manager (B2B SaaS)
Builds
Customer success outcomes, risk analytics solutions, and fraud prevention strategies for financial institutions
Domain
Fintech, Fraud Prevention, AML/KYC, Payments
Deliverable
client delivery
Required skills
Account management, Customer success, Risk management, Solutions architecture, API integration knowledge, Strategic analysis, KPI management, Project management, Business intelligence tool proficiency, Analytical reasoning
Preferred skills
Domain experience in fraud/compliance/fintech/AML/KYC/payments, Technical product experience, Presentation skills, Process improvement
Technologies
Business intelligence tools, API platforms
Responsibilities
Serve as primary point of contact for customers to solve day-to-day and strategic problems; Translate complex product/technology problems into actionable solutions; Advise customers on fraud and compliance best practices; Build, monitor, and communicate KPIs; Collaborate with risk analytics teams to solve new fraud typologies; Plan long-term customer expansion.