Enterprise Operations Engineer (A/V)
Core
Enterprise Operations Engineer responsible for lifecycle refresh, transformational initiatives, and service delivery of audio-visual (A/V) technologies and collaboration tools globally.
Role type
Senior IC Enterprise Operations Engineer (A/V)
Builds
Modernized audio-visual experiences and collaboration tools for employees globally
Domain
Enterprise IT / Audio-Visual Infrastructure / Collaboration Platforms
Required skills
A/V technology installation and management, video conferencing systems, network infrastructure, ITSM process management, vendor relationship management, root cause analysis, change management, capacity management
Preferred skills
Experience with Microsoft Teams, Zoom, Webex, digital media switchers, wireless content sharing devices, room scheduling systems
Technologies
Microsoft Teams, Zoom, Webex, videoconferencing codecs, audio DSP, wireless sharing devices, control systems, room schedulers, digital media switchers, transmitter, receiver technology
Responsibilities
Implement strategic refresh projects for A/V experiences, lead resolution and problem management for video conferencing technology, manage ITSM processes for ticketing and incident reporting, facilitate meetings with external break/fix vendors, provide advanced technical support for A/V products, contribute to monthly operational metrics, support deployment and monitoring of collaboration tools, recommend network enhancements, provide guidance to less experienced team members
Seniority
Senior, hands-on IC (via careerplan.io/jobs/R-276757-enterprise-operations-engineer-av-at-mastercard)
