Salesforce Platform & Engagement Manager
Core
Lead the local business transition to a modern Salesforce customer engagement platform in Switzerland, ensuring it delivers value for healthcare professionals, patients, and customers while enabling compliant, effective engagement.
Role type
Senior IC Salesforce Platform & Engagement Manager (Transformation Lead)
Builds
Modern customer engagement platform capabilities, adoption strategies, and data-driven reporting for commercial and medical teams.
Domain
Life Sciences / Pharmaceutical / Customer Engagement
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Salesforce platform expertise, customer engagement platform ownership, business analysis, process design, organizational change management, stakeholder engagement, data quality management, requirements gathering, strategic planning, project management
Preferred skills
Pharmaceutical/biotech industry experience, leading platform migrations, digital innovation, automation, AI-enabled solutions, product ownership, change management certifications
Technologies
Salesforce, AI, automation tools, digital platforms
Responsibilities
Translate business needs into structured requirements and user stories; lead local readiness for platform transition including process mapping and testing; define and improve customer engagement processes; own change management and adoption strategy; define reporting and dashboard requirements; collaborate with global product teams and implementation partners
Seniority
Senior, hands-on IC with transformation leadership
