Services Coordinator
Core
Coordinate daily service activities and manage onsite service orders for high-tech simulation and test technologies serving aircraft, automotive, and motion control markets.
Role type
Senior operational coordinator (aftermarket services)
Builds
Service delivery logistics, customer support workflows, and order execution for simulation/test systems
Domain
Aerospace & Automotive engineering services
Deliverable
client delivery
Required skills
Incident & case management, master service scheduling, resource allocation, quotation management, SLA contract administration, stakeholder communication, trend analysis, knowledge base management, critical parts inventory management
Preferred skills
Experience in technical or engineering-focused industry, familiarity with SLA management, proactive process improvement mindset
Technologies
Microsoft Dynamics CRM, SAP, Outlook
Responsibilities
Monitor and log incoming service requests, plan and allocate field service technicians, create and manage service quotes, act as primary customer contact for inquiries and scheduling, review SLA contracts and maintain data, manage software licensing and support hours, coordinate internal service orders, analyze customer trends, manage critical spare parts inventory
Seniority
Mid-level, hands-on operational IC
