Service Coordinator
Core
Manage end-to-end service operations for process measuring and control technology devices, handling customer inquiries, calibration jobs, repairs, and logistics coordination.
Role type
Service Coordinator
Builds
Service orders, calibration jobs, repair units, and delivery confirmations for industrial process control customers
Domain
Industrial manufacturing / Process control technology
Deliverable
client delivery
Required skills
Customer ownership, proactive communication, multi-job prioritization, time management, attention to detail, follow-up execution
Preferred skills
SAP proficiency, experience with discontinued device repairs
Technologies
Windows, Microsoft Office, SAP
Responsibilities
Manage US Service email inbox and route requests; Act as single point of contact for customers from first contact through delivery; Quote training, field service, and other services using standard templates; Coordinate with inside sales on formal quote issuance; Manage timing and progress of active calibration jobs; Unbox returned devices and receive serial numbers; Prepare units for production and create manual repair orders; Coordinate inbound parts and shipments with overseas factories; Box completed devices and close RMAs; Report on calibration throughput and bottlenecks; Escalate delays proactively to internal teams and customers