Service Coordinator
Core
Manage work orders, schedule service activities, and coordinate spare parts to optimize service operations for HIAB's customers.
Role type
Service Coordinator
Builds
Efficient service delivery and customer retention through lifecycle activation and ProCare solutions
Domain
Industrial equipment service (HIAB)
Deliverable
client delivery
Required skills
Work order management, scheduling, spare parts planning, invoicing, customer communication, system navigation (SAP/Salesforce), emergency response
Preferred skills
SAP, Salesforce
Responsibilities
Create, assign, monitor, and close work orders; Schedule and plan service activities; Manage unexpected issues and emergencies; Prepare, issue, and follow up quotes and invoices; Ensure timely invoicing and reduce WIP; Support service preparation through spare parts coordination; Communicate service value to drive adoption and sales growth
Seniority
Individual Contributor