Customer Success Manager
Core
Manage a portfolio of up to 20 priority clients to drive retention, growth, and strategic partnerships for workplace wellbeing solutions.
Role type
Senior Customer Success Manager (Strategic Account)
Builds
Enterprise wellbeing programs and data-driven engagement strategies for employers
Domain
Health & Wellbeing / Human Capital Management / EMEA
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
strategic account management, commercial acumen, executive relationship building, data analysis, AI-powered tool utilization, success planning, risk mitigation
Preferred skills
Employee Assistance Program (EAP) familiarity, Human Capital Management market knowledge, Google Workplace Tools, Salesforce, Power BI
Technologies
Salesforce, Power BI, Google Workplace Tools, AI-powered analytics platforms
Responsibilities
Manage client portfolios and drive renewal outcomes, develop commercial account plans to generate revenue growth, lead executive business reviews and value realization discussions, translate utilization data into actionable client insights, introduce new solutions to maximize adoption, collaborate with Sales/Product/Clinical teams, maintain accurate forecasts and success metrics
Seniority
Senior, hands-on IC with strategic influence
