Customer Success Manager | Housing
Core
Own strategic relationships with B2B customers to drive adoption, satisfaction, and retention of EliseAI's AI agents for housing and healthcare workflows.
Role type
Senior Customer Success Manager (B2B SaaS)
Builds
Customer success plans, adoption strategies, and product feedback loops for housing and healthcare clients
Domain
PropTech / HealthTech (AI agents for workflow automation)
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Technical B2B client management, SaaS product expertise, stakeholder management across C-Suite to frontline, data analysis, technical documentation, project management, churn prevention, product roadmap feedback
Preferred skills
Experience with AI product adoption, workshop facilitation, sales partnership
Technologies
EliseAI AI agents, SaaS platforms, data analytics tools
Responsibilities
Develop deep product expertise and guide user experience for customers; Resolve complex client issues by collaborating with Engineering and Product teams; Create documentation and host workshops to ensure customer up-to-date status; Drive adoption of new features and assist with product launches; Partner with implementation teams to manage client onboarding and discovery; Strategize with sales to execute client success and engagement plans; Analyze usage metrics to optimize customer performance and prevent churn; Act as a conduit between customers and internal teams to gather feedback and feature requests.
Seniority
Mid-Senior, hands-on IC