Senior Customer Success Manager
Core
Manage a portfolio of 8–12 large enterprise accounts to drive employee engagement and wellness outcomes through TELUS Health solutions.
Role type
Senior Customer Success Manager (B2B Enterprise)
Builds
Employee wellbeing programs and wellness solutions for large organizations
Domain
Health & Wellness / Human Resources
Deliverable
client delivery
Required skills
Strategic partnership development, C-level relationship management, renewal and expansion management, consultative problem-solving, project management, commercial mindset, CRM data analysis
Preferred skills
HR program experience, employee wellbeing or EAP program experience, executive presence
Technologies
Salesforce
Responsibilities
Develop deep relationships with client organizations at the C-level, lead innovative engagement programs, foster client communities through networking events, manage renewals and identify expansion opportunities, set and track performance targets
Seniority
Senior, hands-on IC
