Client Care Representative
Core
Contact centre team member delivering exceptional customer service and managing service requests for health and wellbeing support.
Role type
Client Care Representative
Builds
Seamless client experience for health and wellbeing services
Domain
Health and wellbeing
Deliverable
client delivery
Required skills
Scheduling appointments, resolving client complaints, using customer management systems, maintaining compliance with policies
Preferred skills
Familiarity with health and wellbeing services
Responsibilities
Assist clients with scheduling mental health and wellbeing appointments, address and resolve client complaints and issues, complete allocated tasks and projects as assigned, ensure proficient use of relevant systems and tools
Seniority
Individual Contributor
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