CASE MANAGER SPECIALIST
Core
Centralized Case Management Specialist coordinating service resources and transitional care for SSH&EC clients, facilitating connections to community programs and post-acute facilities.
Role type
Case Manager Specialist
Builds
Care coordination pathways and referrals to post-acute vendors (Skilled Nursing, Homecare, Rehab)
Domain
Healthcare / Care Management
Deliverable
client delivery
Required skills
Patient outreach via phone, Post-acute vendor coordination, EMR documentation, Payer eligibility knowledge, Community resource mapping, SBAR communication, Quality improvement participation, Time management, Medical terminology basics
Preferred skills
BS in Psychology/Social Work/Health, 3-5 years healthcare experience, Epic Clin Doc proficiency, Smartphone for Tiger Connect
Technologies
Epic Clin Doc, Ambulatory Healthy Planet, Epic Care Link, Tiger Connect, Zoom, Jabber, Outlook
Responsibilities
Conduct outreach calls to patients and families, Create referrals for Post-Acute Care, Coordinate DME and home equipment setup, Document activities in EMR, Arrange transportation for patients, Escalate clinical or payer concerns to RN Case Managers
Seniority
Individual Contributor, mid-level support role