Outbound Call Center Rep
Core
Contacting Medicare Advantage and Medicaid members via phone to offer, explain, and schedule free in-home or virtual healthcare evaluations.
Role type
Outbound Member Engagement Coordinator
Builds
Schedules healthcare evaluations for Signify Health members
Domain
Healthcare / Medicare Advantage / Medicaid
Deliverable
client delivery
Required skills
Outbound calling, auto dialer proficiency, script adherence, persuasive rebuttals, appointment management, data entry, HIPAA compliance
Preferred skills
Previous outbound call center experience, high-volume metrics-driven environment experience, computer multitasking
Responsibilities
Make 50+ outbound calls per hour using an automatic dialer, follow approved scripts to explain services, schedule appointments, adjust/reschedule/cancel appointments, monitor performance metrics, report complaints and escalations
Seniority
Entry-level, individual contributor