Client Success Manager

## About the Role We're Storyleads. We help lawyers and legal vendors build personal brands through LinkedIn, newsletters, books, and more. We currently serve ~80 clients across the US. We're a team of 16. We're growing fast with plans to double in the coming year. And we need a Client Success Manager who wants to build this with us. ## Responsibilities - Own client relationships from kickoff through renewal. Clients should look forward to hearing from you. - Keep the content pipeline moving. Drafts, reviews, revisions, publishing. When something stalls, you UN-stall it. - Be the bridge between our clients and our content strategists. - Build systems that scale. Our processes aren't perfect. We're a startup. We need someone who looks at a workflow and says "this could be better" and then actually makes it better. ## Requirements - 3+ years of proven experience in client success, account management, or client services. - A track record of owning client relationships end-to-end: onboarding, ongoing communication, retention, and renewal. - Exceptional people skills and a genuine passion for building strong, long-term client partnerships and not just managing accounts, but becoming a trusted advisor. - Ability to quickly get up to speed on our clients' industries, voices, and goals, and a real eagerness to do so. - A natural empathy for clients where you understand their pressures, advocate for their needs, and make them feel genuinely supported. - Comfortable operating in a fast-moving, startup environment where processes are still being built and your input shapes how things run. ## Nice to Have - You've worked with lawyers or in the legal industry. - You've managed client success at a content agency or marketing services firm. - You actively use LinkedIn yourself and understand the platform from a user perspective. - You're furiously curious - you want to understand why things work. - You have hands-on experience with AI tools. - You have a sense of humor. ## What We Offer - Compensation: Commensurate with experience. - Min time commitment: Part-time or full-time (minimum 20 hours/week). - This is a remote role. You must be available to work Eastern hours.