Principal Customer Success Manager
Core
Build and maintain strategic partnerships with large, complex FinTech clients to ensure solution adoption, drive business outcomes, and maximize value from SimCorp's investment management solutions.
Role type
Principal Customer Success Manager (Strategic Account Management)
Builds
Strategic partnerships and adoption of integrated investment management solutions for asset managers and owners
Domain
Financial Technology / Investment Management / Asset Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account management, Net Retention Rate (NRR) management, Quarterly Business Review (QBR) orchestration, C-level relationship building, adoption planning, business case formulation, stakeholder expectation management, commercial acumen, problem-solving
Preferred skills
Knowledge of Buy-side Technology, experience in Asset Management or Asset Owner industry value chain, ability to impact business process and operating model discussions
Technologies
Integrated investment management solutions
Responsibilities
Co-create and drive execution of success-planning activities to ensure business outcomes; Establish and maintain C-level long-term trusted relationships; Own the Quarterly Business Review (QBR) process; Drive adoption throughout the subscription term to secure positive net retention rate (NRR); Identify areas of optimization and position new products or services to drive further business value
Seniority
Principal, strategic account leadership