One Stop Coordinator
Core
Entry-level gateway role routing student inquiries and providing general information on online One Stop processes and policies.
Role type
Entry-level One Stop Coordinator
Builds
Online student support services for University of Massachusetts Global
Domain
Higher Education / Student Services
Deliverable
client delivery
Required skills
Customer relations, enterprise software systems, telephonic systems, document imaging systems, problem solving, higher education academic policy, Office suite products, veterans/military assistance guidelines
Preferred skills
Direct customer relations in higher education, 1+ years experience with enterprise software, 1+ years with telephonic systems
Technologies
Administrative software, Office Suite, Document Management Systems
Responsibilities
Respond to and route student inquiries via email, chat, and telephone regarding financial aid, accounts, registration, and academic policies; Participate in supervised student contact sessions; Serve as back-up for response during training; Perform other assigned duties
Seniority
Entry-level, hands-on IC