Student Support Specialist (Office of Student Enrollment and Account Management)
Core
Provide customer service and support for student enrollment, financial aid, registration, and account management inquiries via phone, email, and in-person channels.
Role type
Student Support Specialist (Customer Service)
Builds
Student enrollment and account management services for Johns Hopkins University
Domain
Higher Education / Student Services
Deliverable
client delivery
Required skills
Financial aid process knowledge, Title IV compliance, Salesforce case management, customer service, problem-solving, communication
Preferred skills
Service desk experience, accounting background, CRM software, university student services experience
Technologies
Salesforce, PowerFAIDS, OnBase, SIS, MS Office
Responsibilities
Serve as first point of contact for enrollment services; manage student case management queues; explain financial aid packages and eligibility; provide registration and account information; troubleshoot front-line issues; facilitate virtual services via Zoom; identify process inefficiencies.
Seniority
Individual Contributor, 3+ years experience