Werkstudent:in Customer Support
Core
Empathic and solution-oriented student assistant handling patient inquiries about payments, billing, and installment plans via phone, email, and chat.
Role type
Student Customer Support Specialist
Builds
Patient support workflows for an AI-driven financial operating system in healthcare
Domain
Healthcare / Fintech
Deliverable
client delivery
Required skills
Empathy, problem-solving, reliability, structured work, ticket management, collaboration
Preferred skills
Experience with Intercom, familiarity with healthcare billing processes
Technologies
Intercom
Responsibilities
Answer patient inquiries via phone, email, and chat regarding payments and billing; Log and prioritize requests in the ticketing system; Escalate complex cases to the core team; Identify recurring issues and feedback to improve processes; Collaborate with Customer Success and technical teams
Seniority
Student (Werkstudent)