VIRTUAL COLLEGE SUCCESS ADVISOR
Core
National role supporting first-generation and low-income college students through a hybrid advising model combining SMS, chatbots, and live virtual sessions.
Role type
Senior IC student success advisor (virtual/hybrid)
Builds
Scaled advising support layer for college enrollment and retention
Domain
Education + Nonprofit
Required skills
Student coaching, financial aid navigation, resume creation guidance, crisis navigation, Salesforce documentation, self-advocacy training
Preferred skills
Experience with SMS-based advising, knowledge of higher education systems
Technologies
Salesforce, Get Schooled, SMS platforms, video conferencing tools
Responsibilities
Monitor student communication on messaging platforms and answer questions, Coach students through key milestones like class enrollment and financial aid applications, Support summer melt campaigns to ensure fall enrollment, Coordinate with regional Success Coaches for in-person interventions, Document handoffs in Salesforce
Seniority
Senior, hands-on IC