Customer Service Representative
Core
Manage customer orders, claims, and commercial requests to ensure accurate processing and timely delivery for Michelin's global supply chain.
Role type
Customer Service Representative (Order Management)
Builds
Order fulfillment and supply chain operations for Michelin's tire and compound products
Domain
Manufacturing / Automotive / Supply Chain
Deliverable
product features
Required skills
Order management, billing and invoicing, claims handling, logistics coordination, ERP systems, root cause analysis, Microsoft Excel, English (fluent)
Preferred skills
Experience in supply chain or order management, problem-solving, process improvement
Technologies
Oracle, SAP, SharePoint
Responsibilities
Manage and track customer orders ensuring correct capture and processing; Monitor order portfolio to prevent delivery delays; Resolve billing, pricing, and discount issues; Handle claims and corrections per policy; Collaborate with AR, Finance, Sales, and Logistics teams; Update process documentation in SharePoint.
Seniority
Mid-level, hands-on IC
