Sr. Associate, Field Technical Service Engineering
Core
Provide advanced technical service, engineering support, and troubleshooting for Alcon eye care equipment installed at customer sites and demonstration facilities.
Role type
Senior Field Technical Service Engineer (Medical Devices)
Builds
Reliable operation of ophthalmic equipment and maintenance contracts for customers
Domain
Medical devices / Ophthalmic equipment / Healthcare
Deliverable
physical/clinical work
Required skills
Complex equipment troubleshooting, preventive and corrective maintenance, installation and commissioning, root-cause analysis, technical diagnostics, regulatory compliance (GxP/SOPs), customer relationship management, technical reporting
Preferred skills
Biomedical/Electrical/Mechanical Engineering background, experience in medical device/healthcare/pharmaceutical industries, knowledge of service contracts (AMC/CAMC), local language proficiency
Technologies
Microsoft Office, service documentation systems
Responsibilities
Perform specialized technical service, repairs, and maintenance on assigned products; conduct technical investigations to optimize equipment performance; deliver product demonstrations and technical training; manage service contracts and renewals; ensure compliance with GxP and quality standards; escalate recurring quality concerns to engineering teams; maintain accurate service records and equipment histories. (via careerplan.io/jobs/R-2026-49947-1-sr-associate-field-technical-service-engineering-at-alcon)
Seniority
Senior, hands-on IC