Customer Service Engineer
Core
On-site installation, maintenance, troubleshooting, and repair of complex laboratory equipment and systems for pharmaceutical, chemical, academic, and healthcare customers.
Role type
Senior Customer Service Engineer (Field Service)
Builds
Operational uptime and compliance for analytical solutions and laboratory instrumentation
Domain
Life Sciences / Laboratory Instrumentation / Pharmaceutical & Chemical Industry
Required skills
Electro-mechanical instrumentation repair, root-cause analysis, IQ/OQ/PQ qualification, network troubleshooting, GxP compliance, technical documentation, customer liaison, preventive maintenance planning
Preferred skills
Chemistry or related science background, leadership experience, continuous improvement methodologies (5S, Lean), coordination and planning
Technologies
NMR, LC/MS, SFC systems, Äkta, Tecan robots, freeze dryers, centrifuges, water systems, PCs, networking/wireless networking
Responsibilities
Perform scheduled and unscheduled maintenance to ensure uptime and compliance; diagnose issues on complex electro-mechanical instrumentation and implement corrective actions; install equipment and verify operational quality; serve as primary technical interface with customer stakeholders; plan and coordinate work status, parts availability, and timelines; instruct end users on operation and maintenance.
Seniority
Mid-to-Senior, hands-on IC