Senior Field Support Engineer / Depot Manager
Core
Senior Field Support Engineer / Depot Manager responsible for instrument repair, calibration, customer troubleshooting, and managing depot service operations.
Role type
Senior hands-on IC Field Support Engineer / Depot Manager
Builds
Repaired instruments, calibrated equipment, and optimized depot service workflows
Domain
Life sciences diagnostics and capital equipment
Required skills
troubleshooting, hands-on tool usage (multimeters, wrenches, drills), local area network configuration, instrument calibration, RMA workflow management, performance metrics tracking, cross-functional collaboration
Preferred skills
proactive problem solving, minimal supervision, travel adaptability
Technologies
Hardware Support Web LAN
Responsibilities
Respond to customer technical inquiries via phone, email, and chat; conduct installations, training, calibrations, upgrades, and repairs at customer sites; manage depot intake, triage, RMA workflows, and repair tracking; coordinate regional maintenance activities; guide field service team members and identify process improvements; recommend hardware/software design enhancements; conduct software usability testing; pack and ship instruments; support new product launch readiness; track depot performance metrics; ensure compliance with quality, health, safety, and environmental policies.
Seniority
Senior, hands-on IC