Customer Operations Associate (Order-to-Invoice) with French
Core
Manage end-to-end order-to-invoice processes, handling complex customer orders, invoicing, returns, and dispute resolution for a global eye care leader.
Role type
Customer Operations Associate (Order-to-Invoice)
Builds
Accurate order entries, compliant invoices, and resolved customer issues
Domain
Healthcare / Eye Care / Shared Services
Required skills
Order management, invoicing, return processing, dispute resolution, contract compliance, data analysis, stakeholder liaison, complaint management, SAP, Salesforce, Excel (via careerplan.io/jobs/R-2026-49914-2-customer-operations-associate-order-to-invoice-with-french-at-alcon)
Preferred skills
Shared Service/GBS experience, corporate environment experience
Technologies
SAP, Salesforce, Excel
Responsibilities
Handle standard and high-value complex customer orders ensuring compliance; Act as liaison between customers and internal teams; Ensure timely and accurate invoicing; Oversee complex return cases including high-value credits; Analyse and resolve customer issues; Act as escalation point for billing and delivery disputes; Manage customer complaints proactively
Seniority
Junior to Mid-level, hands-on IC