Lead Specialist, CX
Core
Manage sales order intake, processing, confirmation, and resolution of order blocks within 24 hours while monitoring delivery lead times and pricing.
Role type
Senior Customer Experience (CX) Specialist
Builds
Sales order processing and customer service workflows
Domain
Health, nutrition, and beauty supply chain
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Order management, CRM maintenance, stakeholder communication, risk assessment, payment follow-up, data management
Preferred skills
Project management, commercial skills, SAP proficiency
Technologies
Microsoft Office, ERP systems (SAP)
Responsibilities
Manage sales order intake and ensure processing and confirmation within 24 hours; Monitor call-offs, delivery lead times, pricing, and inform account management and customers; Check and resolve order blocks in collaboration with Sales, Planning, Finance, and PA; Handle customer complaints, maintain CRM, and manage return orders and related documentation; Keep stakeholders updated on order status, risks, and suggest alternatives when needed; Support sales with payment follow-up, maintain customer master data, and act as backup or focal point for special assignments.