Associate I, Customer Service (Order Management - Mandarin Speaker)
Core
Provide pre-sale and post-sale customer service and support, managing end-to-end order processing, resolving issues, and liaising between customers and internal teams for a global medical device company.
Role type
Associate I, Customer Service (Order Management)
Builds
Customer order fulfillment and service experience for businesses and end-consumers in the Hong Kong/Taiwan markets
Domain
Medical device industry + Order Management
Required skills
Order management, ERP systems, process improvement, data analysis, cross-functional communication, SLA compliance, backorder management, issue escalation
Preferred skills
Supply chain management projects, medical device field experience
Technologies
ERP systems
Responsibilities
Oversee end-to-end order processing (intake, validation, modification, closure), manage backorder communications, monitor order status, identify and resolve delivery delays, maintain compliance with SLAs, participate in process improvement initiatives, compile and analyze customer interaction data
Seniority
Associate, entry-level to mid-level IC
