IT Analyst
Core
Support and maintain reliable IT environments for desktop, mobile, and event spaces at live entertainment venues.
Role type
IT Desktop Support Analyst
Builds
Stable desktop/mobile infrastructure and event tech support
Domain
Live entertainment and sports
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
desktop hardware support, mobile device support (iOS/Android), network troubleshooting, phone system administration, Microsoft 365/Exchange/SharePoint support, endpoint management, Active Directory administration, ticketing system usage
Preferred skills
Tanium experience, A+ certification
Technologies
Microsoft Office 365, Teams, Exchange, SharePoint, Dynamics CRM, iOS, Android, Tanium, ServiceNow, Active Directory, Azure
Responsibilities
Configure and support desktop hardware and systems; Set up and support phone systems (analog, cloud, IP); Support network printers; Provide technical support for mobile devices; Troubleshoot network connectivity and POS hardware/software; Assist with AV systems and conference room setup
Seniority
Mid-level, hands-on IC