Senior Account Specialist
Core
Strategic link between designated national accounts and the Customer Solutions team, turning customer insights into scalable best practices and consistent experiences.
Role type
Senior Account Specialist (National Accounts)
Builds
Trusted partnerships and operational excellence for large national accounts
Domain
Construction equipment / B2B customer solutions
Deliverable
dashboards & analysis
Required skills
Customer partnership building, scorecard analysis, process documentation, issue resolution, data trend analysis, stakeholder coordination
Preferred skills
CRM platform experience (Salesforce, Microsoft Dynamics, SAP)
Technologies
Salesforce, Microsoft Dynamics, SAP CRM
Responsibilities
Serve as primary liaison for large national accounts, prepare and present customer business reviews and scorecard discussions, review order flow and resolve recurring issues, analyze account trends and recommend improvement actions, coordinate cross-functional issue resolution
Seniority
Senior, hands-on IC