Account Manager
Core
Proactively maintain and retain relationships with existing customers for commercial and industrial waste services in an assigned territory.
Role type
Account Manager (Customer Retention)
Builds
Long-term customer loyalty and profitability for waste management services
Domain
Environmental services / Waste management
Deliverable
client delivery
Required skills
Customer relationship management, Contract negotiation, Proactive communication, Time management, Active listening, Persuasion, Written and verbal presentation, Self-motivation, Service orientation
Responsibilities
Maintain and retain existing customers, Develop knowledge of company services and pricing, Schedule and complete customer calls and visits, Perform contractual re-signs, Respond to cancellation requests, Communicate pricing initiatives, Meet with Sales Manager to review retention activities, Partner with operations team on service issues
Seniority
Entry-level to Mid-level, hands-on IC