Customer Care Manager
Core
Manage customer relationships and act as a trusted advisor to drive satisfaction, sales of parts/service, and operational performance in the food and beverage technology sector.
Role type
Customer Care Manager (Account Management)
Builds
Service agreements, parts sales, and operational solutions for food processing equipment customers.
Domain
Food & Beverage Technology / Industrial Equipment
Deliverable
client delivery
Required skills
sales & negotiation, systematic maintenance principles, customer relationship management, data analysis, cross-functional collaboration
Preferred skills
engineering or business admin background, recognized sales training, ability to travel frequently
Technologies
CRM systems, performance analytics tools
Responsibilities
Analyze customer performance and needs to propose solutions, meet financial targets through proactive sales of parts and service, manage the opportunity pipeline, monitor customer satisfaction and escalations, collaborate with service and sales teams, develop regional operational plans
Seniority
Mid-level, hands-on IC