B2B Customer Success Specialist- Lab Equipment Services with French (m/f/d)
Core
Coordinate end-to-end service requests for laboratory equipment in the biopharma industry, acting as the central point between customers, field technicians, and suppliers.
Role type
B2B Customer Success Specialist (Lab Equipment Services)
Builds
Timely service interventions and customer satisfaction for biopharma partners
Domain
Biopharma / Laboratory Equipment Services
Deliverable
client delivery
Required skills
Customer service, order management, intervention coordination, quotation management, invoicing, stakeholder communication, Microsoft Office (Excel), ERP/CRM knowledge
Preferred skills
SAP C4C experience, commercial mindset, solution-oriented approach
Responsibilities
Manage service orders and ensure on-time delivery, coordinate with EU teams and field technicians, handle quotations to invoicing, oversee subcontractor interventions
Seniority
Entry to Mid-level, individual contributor