Customer and Commercial Operations II
Core
Manage customer escalations, order management, delivery coordination, and billing operations for semiconductor equipment.
Role type
mid-level customer and commercial operations specialist
Builds
order fulfillment, billing accuracy, and customer satisfaction for semiconductor clients
Domain
semiconductor equipment manufacturing and services
Required skills
order management, delivery coordination, billing and audit support, cross-functional collaboration, process improvement, system troubleshooting, compliance standards
Preferred skills
domain expertise in materials science or engineering, knowledge of SOX/ISO audits
Technologies
B2B, ASN, MDG
Responsibilities
Manage escalations and handle difficult customer situations; strengthen customer relationships by anticipating needs; conduct proactive order reviews and provide updates on high-value orders; collaborate cross-functionally to expedite parts; support quarterly revenue goals including cross-selling; handle complex multi-site billing and entitlement; oversee onsite inventory reconciliation; document processes and generate reports; support system testing and troubleshoot routine system issues; assist with customer master setup.
Seniority
Mid-level, individual contributor