Customer Service Specialist - Exton, PA
Core
Manage customer inquiries regarding pricing, billing, samples, and delivery within the Prospect to Order and Order to Cash processes.
Role type
Customer Service Specialist
Builds
Product samples, quotes, and order fulfillment for healthcare biomaterials clients
Domain
Healthcare / Biomaterials
Deliverable
product features
Required skills
ERP system proficiency, sample inventory management, pricing and billing error resolution, supply chain coordination, R&D quote coordination
Preferred skills
Manufacturing environment experience, SAP experience, science education
Responsibilities
Respond to customer correspondence on pricing, billing, credits, and returns; manage product sample requests and coordinate with Sales/R&D; maintain product sample inventory; coordinate R&D quotes in ERP systems; work with Supply Chain on delivery commitments
Seniority
Mid-level, 3-5 years experience