Order Management I New College Grad- Bachelor's (Austin, TX)
Core
One Stop Shop for customer service requests, acting as the face of the company for 24x7 call center support and resolving issues from start to finish.
Role type
Entry-level Order Management Specialist
Builds
Customer service resolutions and order fulfillment coordination
Domain
Semiconductor equipment services
Deliverable
client delivery
Required skills
SAP CRM, problem solving, logical thought process, Microsoft Office
Preferred skills
Call center experience, semiconductor industry experience
Responsibilities
Process and maintain customer requests via email and phone, create and maintain quotations/opportunities/sales orders/service cases, manage customer escalations with internal stakeholders, adhere to business and operational procedures