Technical Support Specialist, Biology
Core
Bridge between customers and internal teams, providing primary technical advice, customized solutions, and handling initial inquiries for a biotech company.
Role type
Technical Account Representative (Technical Support Specialist)
Builds
Customer-focused solutions and technical guidance for biotech researchers and companies
Domain
Biotechnology / Life Sciences
Deliverable
product features
Required skills
Laboratory skills in Immunology/Biochemistry/Molecular Biology/Cell Biology, DNA cloning, plasmid preparation, protein expression, protein purification, Western Blot, ELISA, customer communication, technical presentation
Preferred skills
Previous industry experience in a similar role, fluency in French or German
Technologies
DNA cloning, plasmid preparation, protein expression, protein purification, Western Blot, ELISA
Responsibilities
Handle daily customer service operations including order placement, complaints, and technical support inquiries; Provide primary technical advice and interpret customer requirements; Partner with Sales Account Managers to develop customer-focused solutions; Attend trade shows and give technical presentations to customers