Front Line Manager - Auto Claims
Core
Lead a team of auto claims adjusters to drive performance, ensure file quality, and improve the customer journey through data-driven decision-making and coaching.
Role type
Front Line Manager - Auto Claims
Builds
Auto insurance claims processing and resolution
Domain
Insurance (Personal and Commercial Auto)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership and coaching, Performance management, Data analysis, Risk management, Quality assurance, Strategic communication, Problem-solving, Decision making
Preferred skills
CIP and/or FCIP Industry designation, Fully Licensed in all Atlantic Provinces, Technical competence in Personal and Commercial Auto insurance, 2+ years of leadership experience
Technologies
Guidewire ClaimCenter, Excel, PowerPoint
Responsibilities
Create and maintain a high-performance culture, Assess people's capabilities and development needs, Conduct performance conversations and set goals, Use data to identify performance blockers and initiate improvements, Participate in Quality assurance program for file reviews, Take full responsibility for team results
Seniority
Mid-level Manager, hands-on IC