Senior Renewals Specialist
Core
Act as the primary post-sale point of contact for small-to-medium scale contracts, driving client adoption, expansion, and renewals to ensure value delivery and minimize churn.
Role type
Senior Client Success Specialist (Renewals & Expansion)
Builds
Client partnerships, renewal pipelines, and upsell/cross-sell opportunities
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
contract management, billing processes, account planning, consultative selling, negotiation, stakeholder management, ITIL practices, financial acumen
Preferred skills
knowledge of NTT DATA offerings, experience in multinational IT services environment
Technologies
Client Success Management platforms
Responsibilities
Drive successful and on-time renewals while minimizing churn; identify and close up-sell and cross-sell opportunities; act as escalation point for client issues; help clients adopt and increase usage of services; align client business strategy with NTT DATA solutions
Seniority
Senior, hands-on IC