Managed Services Client Service Desk Administrator
Core
Administrative support for the Managed Services Client Service Desk, focusing on coordinating service requests, maintaining documentation, and ensuring correct escalation procedures.
Role type
Entry-level administrative support specialist
Builds
Efficient incident resolution and service delivery for managed services clients
Domain
IT Managed Services / Call Centre Operations
Deliverable
Dashboards & analysis
Required skills
Ticket logging and validation, Escalation procedure management, Documentation maintenance, Stakeholder interaction, Detail-oriented work, 24/7 shift adaptability
Preferred skills
None stated
Technologies
None stated
Responsibilities
Coordinate service requests, Assist the client service desk team, Maintain documentation and records, Validate and log client requests, Analyze and interpret escalation requests, Ensure correct categorization and prioritization of tickets
Seniority
Entry-level, hands-on IC
