Technical & Business Operations Agent
Core
Serve as the first point of contact for incidents and service requests from end-users, handling queries via email, phone, and ticket systems.
Role type
Level 1 Technical Support Agent
Builds
Incident resolution and service request handling for communications and media companies
Domain
IT Operations / Customer Support
Deliverable
client delivery
Required skills
Ticket-handling, incident categorization and prioritization, escalation procedures, basic troubleshooting, communication (verbal/written), MS Office
Responsibilities
Categorize and prioritize incidents, provide basic solutions based on scripts, coordinate communication for critical issues, dispatch cases to appropriate functions, identify and resolve first-level issues