Job
Core
First-level IT support specialist handling user inquiries, minor application adjustments, and user account management. (via careerplan.io/jobs/32207-job)
Role type
IT Help Desk Specialist
Builds
User support and application maintenance
Domain
IT Services / Help Desk
Deliverable
client delivery
Required skills
First-level support, user account management, minor application changes, issue escalation, documentation, problem-solving, time management
Preferred skills
Training participation, teamwork, independent work
Technologies
None specified
Responsibilities
Serve as first point of contact for user questions, make small adjustments to applications, add and manage user accounts, forward complex issues to second-level support, maintain accurate records of problems and solutions
Seniority
Entry-level to Mid-level