Global Service Desk Intern
Core
Provide first/second level technical and administrative support for hardware, software, telephony, connectivity, security, and servers.
Role type
IT Service Desk Intern
Builds
IT support services for internal clients
Domain
Information Technology / Energy
Required skills
Incident diagnosis, ticket logging, escalation management, client communication, IT policy compliance, shift work adaptability
Preferred skills
Mandarin, Arabic, or French proficiency
Technologies
Laptops, IP Telephony, Servers, Security tools
Responsibilities
Investigate and diagnose incidents, resolve and close service requests, escalate unresolved issues, log incident details, communicate progress to clients, maintain ticket accuracy, complete assigned IT training
Seniority
Intern