MS Engineer(L1)(Japanese and English - Bilingual)
Core
Provide first-level technical support for hardware, software, and network issues to end-users, ensuring efficient operation of computing devices.
Role type
L1 IT Support Engineer (Helpdesk)
Builds
End-user computing devices and software support
Domain
IT Infrastructure / Helpdesk
Deliverable
client delivery
Required skills
hardware troubleshooting, software troubleshooting, network monitoring, incident documentation, shift work adaptability
Preferred skills
ITIL, CompTIA A+, Network+, BJT certification, end-user computing proficiency
Technologies
ticketing systems, network monitoring tools
Responsibilities
Monitor and manage alerts for network and server performance, troubleshoot and resolve technical problems with desktops, laptops, printers, and mobile devices, coordinate troubleshooting with vendors and carriers, document and track support requests in the ticketing system
Seniority
Entry-level, hands-on IC