MS Engineer (L1) (English & Japanese Bilingual)
Core
Providing comprehensive first-level technical support to end-users for hardware, software, and network issues.
Role type
L1 MS Engineer (Helpdesk)
Builds
Efficient operation of end-user computing devices and IT systems
Domain
IT Infrastructure / End-User Computing
Deliverable
client delivery
Required skills
troubleshooting hardware and software, monitoring network and server performance, installation and configuration of devices, coordinating with vendors and carriers, documenting incidents in ticketing systems, bilingual Japanese and English communication
Preferred skills
familiarity with network and server monitoring tools, experience in helpdesk or Service Desk environment, knowledge of ITIL or CompTIA A+ certifications
Technologies
desktops, laptops, printers, mobile devices, network and server monitoring tools
Responsibilities
Provide first-level support for hardware, software, and network-related issues; Assist in installation, configuration, and maintenance of end-user computing devices; Troubleshoot and resolve technical problems with peripherals; Monitor and manage alerts for network and server performance; Coordinate troubleshooting procedures with customers and vendors; Document and track support requests and incidents
Seniority
Entry-level, hands-on IC