MS Engineer L3 - Bilingual (Japanese & English)
Core
L3 Cloud Managed Services Engineer providing proactive incident resolution, complex problem management, and pre-sales solution design for enterprise clients.
Role type
Senior IC Cloud Managed Services Engineer (Pre-Sales & Delivery)
Builds
Managed cloud services, infrastructure configurations, and disaster recovery solutions for enterprise clients
Domain
Cloud Services & Managed IT Operations
Required skills
Cloud architecture design, ITIL service management, incident and problem management, root cause analysis, vendor management, solution sizing, technical proposal development, bilingual communication (Japanese/English)
Preferred skills
Pre-sales solution design, multi-cloud environment support, networking and security expertise, disaster recovery planning
Technologies
Cloud platforms, virtualization, networking, monitoring tools, backup and DR systems
Responsibilities
Manage high-complexity tickets and resolve third-line support incidents, design and present cloud infrastructure architectures for pre-sales, conduct technical discovery workshops and prepare proposals, ensure client infrastructure is operational and compliant with SLAs, perform system checks and implement monitoring tools, manage vendor relationships and escalate issues, conduct DR drills and business continuity testing
Seniority
Senior, hands-on IC with mentorship responsibilities
