MS Engineer L3 - Bilingual (Japanese & English)
Core
Senior Cloud Managed Services Engineer providing proactive incident resolution, complex infrastructure management, and pre-sales solution design for enterprise clients.
Role type
Senior IC Cloud Managed Services Engineer (L3)
Builds
Cloud, hybrid, and on-prem infrastructure services for enterprise clients
Domain
IT Services / Cloud Managed Services
Deliverable
client delivery
Required skills
Cloud architecture design, ITIL service management, incident and problem management, root cause analysis, vendor management, solution sizing, technical proposal development, disaster recovery planning, stakeholder communication
Preferred skills
Pre-sales solution design, multi-cloud environment support, cloud networking and security, automation and cost optimization
Technologies
Cloud platforms, virtualization, networking, monitoring tools, backup and DR solutions
Responsibilities
Manage high-complexity tickets and resolve third-line support incidents; design and present cloud infrastructure architectures for pre-sales; configure, test, and maintain client infrastructure; conduct technical discovery workshops and prepare technical proposals; perform operational reviews and recommend improvements; manage vendor escalations and third-party support; support disaster recovery drills and business continuity solutions.
Seniority
Senior, hands-on IC with mentorship responsibilities
