Cable Puller - L1
Core
Provides on-site IT support, hardware maintenance, and basic software installation for clients.
Role type
Junior IT Services Technician
Builds
Operational hardware and associated software on client sites
Domain
IT Services / Client Support
Deliverable
client delivery
Required skills
hardware maintenance, server maintenance, network maintenance, backup system setup, software installation, troubleshooting, Active Directory basics
Preferred skills
vendor certifications, A+ certification, vocational training
Technologies
Active Directory, server platforms, desktops, file servers
Responsibilities
Maintain servers and network hardware, diagnose and troubleshoot hardware failures, perform routine maintenance tasks, set up and maintain backup systems, assist with software and hardware installation, test installations and fix performance issues, monitor ITSM queues
Seniority
Entry-level, supervised IC
