Customer Success Representative - German Speaking
Core
Support German partners to optimize their path to success, drive recurring revenue generation, retention, and secure strategic vendor lines for Ingram Micro Cloud.
Role type
Customer Success Representative (German-speaking)
Builds
Cloud services and platform adoption for B2B technology partners
Domain
IT Sales Channel / Cloud Technology
Required skills
Customer experience management, recurring revenue generation, partner retention, strategic vendor line management, account management, sales skills, problem-solving, analytical skills, troubleshooting, stakeholder engagement, feedback solicitation, best practice sharing, KPI tracking (NRR), platform adoption
Preferred skills
SaaS experience, IaaS experience, general Cloud technology experience
Technologies
Ingram Micro Xvantage, Cloud platforms (SaaS, IaaS)
Responsibilities
Ensure partners receive best customer experience, act as initial point of contact for aligned territory accounts, engage and upskill partners on new vendors, contribute to service desk processes, support partner awareness of customer success methodologies, serve as Voice of the Partner to sales/vendor/finance teams, collaborate to improve customer experience and increase revenue, lead delivery of platform adoption
Seniority
Mid-level, hands-on IC
