Customer Success Manager
Core
First point of contact for assigned B2B customers, developing tailored solutions from the product and service portfolio to ensure professional, solution-oriented customer care and business growth.
Role type
Customer Success Manager (B2B Sales/Account Management)
Builds
Long-term customer relationships and business development for assigned accounts
Domain
IT Distribution / B2B Sales
Required skills
B2B customer relationship management, solution development, order processing, CRM system usage, MS Office, process improvement, proactive business development
Preferred skills
IT industry background, strong number sense, ability to work independently
Technologies
CRM systems, MS Office, E-Shop
Responsibilities
Serve as the first point of contact for assigned customers; build and develop existing customer relationships proactively; process inquiries, orders, quotes, credits, and invoices; coordinate with internal teams (Sales, Product, Vendor, Operations, Finance); ensure timely and professional handling of customer requests; contribute to process optimization and efficiency improvements; support sales and marketing activities; continuously deepen product knowledge to advise customers competently.
Seniority
Mid-level, experienced professional