Consultant -Enablement, PSS
Core
Drive adoption and sustained use of new processes, tools, and technologies across Platform Services & Support (PSS) by developing enablement, engagement, and communication plans.
Role type
Senior Change Management Consultant
Builds
Adoption plans, training materials, communication strategies, and readiness frameworks for PSS operations
Domain
Technology services / Platform Services & Support
Required skills
Change management, stakeholder engagement, training facilitation, process improvement, adoption strategy, data analysis, strategic planning, cross-functional collaboration, virtual/in-person workshop leadership, risk assessment
Preferred skills
Experience with organizational transformation, instructional design, global mindset, agile methodologies
Technologies
Microsoft Office, planning tools, collaboration platforms, reporting tools
Responsibilities
Develop and execute enablement and adoption plans for new processes and tools; Lead virtual and in-person training sessions and workshops; Assess change impacts and adoption risks; Monitor usage and engagement metrics to identify gaps; Create reusable standards and best practices for enablement; Partner with leaders and site managers to build alignment and commitment
Seniority
Senior, hands-on IC
