Change Management Analyst
Core
Drive organizational change initiatives related to AI tools, automation, and ServiceNow workflows to ensure successful adoption of new technologies and processes.
Role type
Change Management Analyst
Builds
Adoption strategies, training materials, communication plans, and process optimization workflows
Domain
Travel technology / AI & Automation
Deliverable
product features
Required skills
Change management, stakeholder engagement, data analysis, process assessment, training development, ServiceNow workflow management, adoption metrics tracking
Preferred skills
Formal change management methodologies, technology transformation support, employee communication campaigns, AI-enabled tools knowledge
Technologies
ServiceNow (SNOW), Excel
Responsibilities
Partner with teams to plan and execute change management activities; Assess current workflows to identify efficiency opportunities; Develop and analyze adoption metrics and dashboards; Work with stakeholders to gather feedback and ensure readiness; Utilize ServiceNow to track implementation and process performance; Create user guides and training materials; Develop communications explaining change purpose and benefits; Monitor adoption outcomes and recommend improvements; Collaborate with project managers and technical teams to align activities with objectives
