Professional, Technical Support (Technical Engineer)
Core
Senior Technical Support Engineer resolving complex system issues, performing root cause analysis, and ensuring reliability for cloud and ERP-integrated platform solutions.
Role type
Senior IC technical support engineer (cloud/ERP platform)
Builds
Scalable, high-quality software solutions across the platform ecosystem
Domain
IT services, Cloud infrastructure, ERP integration
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Troubleshooting distributed systems and web applications, Root cause analysis, SQL and database concepts, API troubleshooting, Cloud services troubleshooting, ITIL processes (Incident/Problem/Change/RCA), Agile methodologies, Cross-functional collaboration
Preferred skills
Scripting (PowerShell, Python, Bash), Monitoring tools (Datadog, Zabbix, Azure Monitor, CloudWatch), Infrastructure as Code (Terraform, CloudFormation), Container technologies (Docker, Kubernetes), Cloud cost optimization, SAP BRIM/FICO experience, Microsoft 365 and Entra ID
Technologies
Apache, IIS, MySQL, MSSQL, PostgreSQL, Datadog, Zabbix, Azure Monitor, CloudWatch, Terraform, CloudFormation, Docker, Kubernetes, SAP, Microsoft 365, Entra ID, PowerShell, Python, Bash
Responsibilities
Troubleshoot and resolve complex technical issues across software, APIs, and infrastructure; Perform root cause analysis and drive defect resolution; Collaborate with cross-functional teams to deliver new features; Ensure system reliability, performance optimization, and incident resolution; Participate in on-call support and critical incident management; Maintain technical documentation, runbooks, and knowledge artifacts; Resolve customer issues directly through phone, chat, and ticket-based support channels.
Seniority
Senior, hands-on IC